Question 1

Opening hours / Phone contact

Accepted Answer

In case of urgent problems in the holiday home, outside normal opening hours, please contact us on this landline number: +45 6161 1620. It is not possible to send SMS to this number.
We can be contacted by telephone every day from 09.00-22.00. The office opening hours are: Monday to Thursday 9.00 to 16.00, Friday 9.00-15.00 - Saturday and Sunday are closed.
If you arrive to the holiday home outside this hours please let the agency know.

Question 2

Allergy

Accepted Answer

Although the holiday home description states that pets are not allowed, the owner or their guests may have brought pets into the holiday home. Feriepartner’s staff accept no responsibility for allergic reactions related to e.g. pets or house dust. Please note that people with dust allergies should choose holiday homes with wooden or tiled floors.

Question 3

Arrival and Departure

Accepted Answer

Your rental agreement states clearly what time on your day of arrival the holiday home is available. The agreement also states the time of departure. Please note that it is not possible to get your key earlier. Between rentals the holiday home is checked, and any necessary repairs are carried out, so that you take over the house in a satisfactory condition.

Question 4

Barbecue

Accepted Answer

Most holiday homes have a barbecue included in their equipment. Feriepartner assume no responsibility for the quality or condition of this barbecue.

Question 5

Beds/sleeping areas/cupboard space

Accepted Answer

Bed sizes vary greatly. The width of a double bed varies from approx. 120-180 cm. The length varies from 175-200 cm. The width of single beds varies from 60-85 cm and the length from 175-200 cm. Double beds often consist of one large mattress, but sometimes of two single mattresses. Often there is a protective mattress on top on the grounds of hygiene and appearance. Please lay your own sheet on top of the protective mattress.
Holiday homes generally have quite limited cupboard space. Therefore, you cannot expect to lay/hang all the clothes you have brought in cupboards. Some cupboards are open or with a curtain.

Question 6

Bicycles

Accepted Answer

In some holiday homes there are bicycles, which the renter is free to use. But Feriepartner take no responsibility for their quality and standard or any defects.

Question 7

Bicycle rental

Accepted Answer

You can rent bicycles in the area, and Feriepartner are always available, should you need further information.

Question 8

Complaints

Accepted Answer

Damages and complaints must be immediately reported to Feriepartner at the start of the rental period. If this is not possible upon arrival, you must get in touch no later than 48 hours later. Damages/defects/complaints do not necessarily lead to discount or compensation (p. §6 General Terms and Conditions).

Question 9

Construction noise

Accepted Answer

During your holiday, there may be construction noise in the immediate surroundings. Feriepartner have no way of knowing when and where building or renovation is taking place, and therefore cannot be held responsible.

Question 10

Décor/equipment

Accepted Answer

All holiday homes are privately owned and decorated in accordance with the owner’s taste and requirements. Therefore, Feriepartner bear no responsibility for the renter’s individual expectations. Unless otherwise specified, all holiday homes are equipped with toilet, hot and cold water, hand shower/shower cabin, stove, coffee maker, vacuum cleaner and radiators. The beds have duvets (in some cases feather duvets), pillows and possibly a mattress topper. There are cutlery and kitchen utensils for the number of persons allowed in the house. Please phone, if you have any questions about décor etc. For your holiday, you must bring the following yourself: bedding, towels, tea towels, dishcloths, tablecloth and toiletries.
There are not always cleaning agents in the house. Therefore, the renter is requested to bring cleaning agents.

Question 11

Distances

Accepted Answer

All distances have been measured on the internet using Google Earth. We have calculated distances to the best of our ability.

Question 12

Electric car charging

Accepted Answer

In the house description on our website under Facilities, it appears whether charging an electric car (also applies to hybrids) at the rented holiday home is allowed or not. If charging of an electric car is permitted, it is stated under Facilities which type of charge is made available and thus permitted.
If the renter acts in breach of the house description by charging his electric car where it is not permitted, the renter is directly liable to Feriepartner and the owner of the holiday home, for the damage and loss that the improper charging may cause.

Question 13

Electricity

Accepted Answer

220 Volts in all holiday homes.

Question 14

Energy consumption

Accepted Answer

Feriepartner recommend that you keep an eye on your energy consumption during your stay.

Question 15

Final cleaning

Accepted Answer

Final cleaning is included and that means you do not have to spend the last hours of your holiday cleaning, but the house must be tidy, dishwasher, refrigerator and waste must be emptied, on departure. Bottles and cans, as well as garbage that do not fit in the bin, shall be disposed before leaving the house. See www.bofa.dk/affald-i-sommerhuset where environmental stations are located.

Question 16

Firewood

Accepted Answer

Firewood is not included in the rental price, but you can buy firewood in supermarkets etc. If there is any firewood at the holiday home, this is the owner’s private property, and may only be used/purchased, if permission has been granted. In this case, the payment is made directly to the owner and left in the house on departure. It is forbidden to gather firewood in the forest or on the beach, as it may contain salt, which can damage the stove. If there are high winds or storms, it may be that the wood burning stove/fireplace cannot be used, because the wind pressures the smoke back down the chimney.

Question 17

Fishing licence

Accepted Answer

You can buy a fishing licence for inshore fishing on www.fisketegn.dk

Question 18

Garbage

Accepted Answer

Next to the holiday home there is either a rubbish bin or a rubbish bag. But these are not normally emptied every week. Therefore, you cannot necessarily expect an empty bin/bag upon arrival. We recommend that you separate empty bottles, cans, cardboard and paper, and deliver these to a garbage collection point in the appropriate area.The green bin is only for cardboard and paper.

Question 19

Garden furniture

Accepted Answer

All holiday homes have garden furniture for your use, i.e. table and chairs. Parasols, sun loungers and cushions are excluded from this category, and so you cannot expect them to be available in the house.

Question 20

Guests

Accepted Answer

We would like to point out that you must never accommodate more people in the holiday home than the number specified in the house’s description. Nor is it allowed to pitch tents, or park caravans or camping vans on the holiday home’s plot.

Question 21

Health insurance

Accepted Answer

You are recommended to bring your health insurance details when you go on holiday.

Question 22

Hot tub

Accepted Answer

You can collect and return cots and high chairs for free from Feriepartner. You should collect any items you have ordered along with the key on arrival, and return them upon departure. There is a charge for ordering cots, high chairs and pushchairs.

Hygiene in a hot tub is very important. Feriepartner make sure that between all rental periods the hot tub is thoroughly cleaned to combat bacteria. If you use the hot tub, you must put one chlorine tablet per person in the water. All houses with hot tubs supply chlorine tablets. Only switch on the hot tub, when the water is 10 - 15 cm above the nozzles.

Question 23

Internet

Accepted Answer

Internet connections can vary from house to house. There is high speed internet in many holiday homes, but there are also homes which has a very limited access to the Internet. There are several types of Internet connections, some are only suited for surfing the Internet, email, facebook etc. while others can be used for "streaming" movies and music. For more information, please contact Feriepartner Bornholm.

Question 24

Land

Accepted Answer

Feriepartner descriptions frequently include the expression “natural land.” This refers to heather moors, tall grass, uneven ground, wild heath etc. This “natural land” has been left to nature, so you cannot count on being able to use the entire area. Nor can you expect the grass to be cut, so that, for example, children can play ball. It is not allowed to park a caravan or pitch a tent on the land. Please also read the point: “Guests”.

Question 25

Linen

Accepted Answer

A linen pack contains: bedding, a small and a large towel and tea towel.
Pre-ordered linen packs will be delivered to the holiday home by our staff and should be left in the house on departure.
If you have not ordered bedding prior to the start of the rental period, you will be charged a provision fee
If you have not pre-ordered linen packs, Feriepartner charge a provision fee.

Question 26

Lost property

Accepted Answer

Feriepartner hold on, for up to three months after the end of a stay, to lost property. Any articles will be posted at the renter’s own expense. Postage and 100 DKK fee.

Question 27

Military exercises

Accepted Answer

Near Raghammer, between Sømarken and Boderne, there is an area used for military drills. Drill activities are scheduled outside high season as far as possible.

Question 28

Payment

Accepted Answer

The 1st instalment is a prepayment of 25% of the overall rental price. The balance and the deposit must be paid no later than 70 days before the start of the rental period. If booking less than 70 days before the start of the rental period, the full rent must be paid immediately. Together with the rental agreement all guests receive bank details, including IBAN number and SWIFT code for transferring the stated amount. All guests can pay by credit card on the Feriepartner website.

Question 29

Pets

Accepted Answer

Pets are welcome in many Feriepartner holiday homes, but make sure you first read the description of the house before you book one. In holiday homes where pets are allowed, the pet may only move around on the grounds of the cottage. Pets do not have to be on a leash on the cottage grounds. All other places, including on public roads, the pet must be on a leash unless otherwise provided by public regulations. If you bring pets, it is not allowed under any circumstances to leave the pet alone in the holiday home, just as pets may never stay in the house's furniture, beds, etc. In addition, we ask you to make sure to clean up after you pet in and around the house, including removing animal hair inside and feces outside so that there are no unpleasant surprises for the next guests arriving to the holiday home.
If it can be established that in violation of the house description for the individual house, pets have been brought in a holiday home, or if it can be established that more than the permitted number of pets has been brought, the renter is obliged to pay DKK 5,000 to Feriepartner for non-compliance with the house description, as well as the general rental conditions. The renter is also obliged to pay the amount if it can be ascertained that, pets have stayed in furniture, pool rooms, etc.

Question 30

Renting a holiday home in the winter months

Accepted Answer

In the period from 1 October to 31 March, the holiday home is heated to a temperature of approx. 15°C for your arrival. In the pool house, the pool will be between 24 and 28°C.

Question 31

Smoking

Accepted Answer

If it is found that there is smoking inside a non-smoking house, the renter is obliged to pay DKK 5,000 to Feriepartner, for non-compliance with the house description. Whether smoking is allowed in the cottage is stated in the house description for the individual cottage.

Question 32

Swimming guidelines

Accepted Answer

In some areas on the Danish coastline it can be dangerous to go swimming. So follow these swimming guidelines:
1. Learn to swim and dive correctly
2. Never swim alone
3. Swim only where permitted
4. Only go out to navel-level
5. Dive only where the water is deep enough
6. Swim along the coast
7. Never swim with alcohol or narcotics in your bloodstream
8. Get out of the water, when you start to feel cold
You can get more information about swimming from your local Feriepartner agency.

Question 33

TV, Satellite TV

Accepted Answer

Only open air program are available on TV. If there is additional channels it will be displayed under the house presentation. Many holiday homes have TV and satellite connection. The satellite box has been programmed according to the individual owner’s wishes, so you cannot assume that you will be able to receive all Danish programmes. Poor signal or total reception failure may occur (weather conditions). If any problems occur with the TV/satellite reception etc., there is no guarantee that it can be repaired at the weekend or in the evening. In the event of misuse or changes of settings by the renter, Feriepartner reserve the right to charge the renter for repair/new setting. Please make sure you read the instruction manual or call Feriepartner if you are in doubt about how to operate it.

Question 34

Utilities expenses

Accepted Answer

Power and any oil heating meters are read on arrival and departure.
Some regions charge a fee for water consumption, whereas in other regions that is included in the rental price. If you have not registered the figures, Feriepartner will estimate consumption.

Question 35

Vermin/insects

Accepted Answer

Feriepartner draw particular attention to the fact that Danish holiday homes are located in natural areas. Naturally, these natural areas are home to ants, flies and spiders. There is nothing we can do about this. In the event of extreme insect infestation in the holiday home, please contact Feriepartner. We will do our best to help you.

Question 36

Washing machines, tumble dryers, dishwashers

Accepted Answer

In many holiday homes there are washing machines, tumble dryers and/or dishwashers. If and operating problems occur, there is no guarantee that repairs can be carried out at the weekend or in the evening. In the event of misuse by the renter, Feriepartner reserve the right to charge the renter for any repair. Please make sure you read the instruction manual or call Feriepartner if you are in doubt about how to operate it.

Question 37

Waste

Accepted Answer

If you book a house in a holiday home area, waste must be disposed of at a nearby environmental station (MiljØ). If you rent a house outside a holiday home area, there will be three different waste containers for waste sorting. The emptying interval may vary from area to area. All waste must be sorted and disposed of according to the specified regulations. If the holiday home is left with an overflowing waste container or unsorted waste, Feriepartner reserves the right to charge a fee for waste disposal. You can find the locations of waste stations at: www.bofa.dk/affald-i-sommerhuset.

Question 38

Young people in groups of 3 or more

Accepted Answer

Unfortunately, Feriepartner have frequently encountered problems when renting to young people (e.g. damage to equipment or lack of cleaning). Therefore, it has been necessary to set an age limit of 23 for groups of more than 2 people. Of course, this does not apply to young people, who are on holiday with their parents, or to two young people, who rent a house together. There may be inspection visits!

Question 39

X & Z

Accepted Answer

If you need any more information, Feriepartner are always happy to help.

Periode	01-01-2026 - 05-01-2029
Maandag	09:00-16:00
Dinsdag	09:00-16:00
Woensdag	09:00-16:00
Donderdag	09:00-16:00
Vrijdag	09:00-15:00
Zaterdag	Gesloten
Zondag	Gesloten

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Feriepartner Bornholm

Bent Falkenstrøm

Andreas Brandt-Andersson

Mogens Holm-Jensen

Susie Karlsen

Brianna Hauptmann

Leni Sostack Larsen

Nadine Hauptmann

Andreas Ipsen

Henning Christiansen

Lars Rasmussen

Martin Lindeskov

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Fe­ri­e­part­ner Bornholm

Bent Fal­ken­strøm