A-Z

Opening hours / Telephone
In case of emergency problems in the houses or upon arrival, we can be contacted by phone: (+45) 47 74 63 34 within normal business hours. SMS cannot be received at this number.
EMERGENCY NUMBER: In case of emergency, outside of our opening hours, you can call the telephone: (+45) 89 88 09 85. Telephone time: 9.00-22.00.
An emergency is the following: Lack of keys to the holiday home, the failure to supply ordered linen, the fact that there is no electricity, heat or water or if there is a problem with the sewer.

Allergy
Only in houses marked “Allergy friendly” can you be 100% sure that there have never been pets in the house. Even if the description of the house states that pets are not allowed, a house-owner or their guests may have had pets in the house. Feriepartner’s staff bear no responsibility for allergic reactions to house dust. We strongly recommend that people with dust allergies should choose houses with wooden or tiled floors. 

Arrival and Departure
Your rental agreement states clearly what time on your day of arrival the holiday home is available. Likewise the agreement also states the time of departure. Please note that it is not possible to arrive earlier or depart later. Between every rental the holiday home is checked, and any necessary repairs are carried out, so that you take over the house in a satisfactory condition.

In case of delated departure, the tenant will be charged EUR 140, -, unless another departure time has been agreed.

House with key box: The key to your holiday home is in a key box at your holiday home. The location of the key box appears in the rental agreement. At your departure please return the key to the key box. Electricity readings and bank information is sent by email to: liseleje@feriepartner.dk. In case the consumer note and bank information is not delivered to the agency, The deposit can not be settled and refunded.

House without key box: The key can be picked up at Feriepartner Liseleje. If our office is closed, we have a key room where the key will be ready for your collection. Access to our key room: From the main street Liselejevej, we have a black garden gate. In the back of the yard there is a Feriepartner door. Enter the code on the door handle and press #. In the room you will find an envelope, with the key to your holiday home. When you have your key, please close the door. At departure the key and consumer note need to be placed in the envelope. The envelope is then delivered to the agency. If our office is closed, please place the key and the consumption in Feriepartners mailbox. In case the consumer note and bank information is not delivered to the agency, The deposit can not be settled and refunded.

Barbecue
Most holiday homes have a barbecue included in their equipment. Feriepartner assume no responsibility for the quality or condition of this barbecue.
The grill must only be used in fireproof areas.

Beds/sleeping areas/cupboard space
Bed sizes vary greatly. The width of a double bed varies from approx. 120-180 cm. The length varies from 175-210 cm. The width of single beds varies from 60-85 cm and the length from 175-210 cm. Double beds often consist of one large mattress, but sometimes of two single mattresses. Often there is a protective mattress on top on the grounds of hygiene and appearance. Please lay your own sheet on top of the protective mattress.

Holiday homes generally have quite limited cupboard space. Therefore, you cannot expect to lay/hang all the clothes you have brought in cupboards. Some cupboards are open or with a curtain.

Bicycles
In some holiday homes there are bicycles, which the renter is free to use. But Feriepartner take no responsibility for their quality and standard or any defects.

Bicycle rental
You can rent bicycles in the area, and Feriepartner are always available, should you need further information.

Children Equipment
Guests at Feriepartner can rent childbeds and highchairs. These have to be booked up to 3 days before arrival.
Key box houses: The rented items are delivered in the holiday home. When the booking is less than 3 days prior to arrival, the equipment must be picked up at the agency's office.
House without key box: The equipment is picked up and delivered at the agency's office.

Cleaning
The final cleaning is our task and responsibility, but there are a few things that you must remember to arrange before departure:

- Clean the barbeque
- Wash the dishes and empty the dishwasher.
- Clean up the house and on the terraces.
- Put furniture and other things in the seats they had on arrival.
- Extra waste, bottles, cardboard must be removed so that only waste is left in bags up to the dotted line or in a waste container.
- Rented linen is taken off the beds and laid together on the floor in the hallway.

Complaints
Damages and complaints must be immediately reported to Feriepartner at the start of the rental period. If this is not possible upon arrival, you must get in touch no later than 48 hours later. Damages/defects/complaints do not necessarily lead to discount or compensation (p. §6 General Terms and Conditions).

Construction noise
During your holiday, there may be construction noise in the immediate surroundings. Feriepartner have no way of knowing when and where building or renovation is taking place, and therefore cannot be held responsible. 

Décor/equipment
All holiday homes are privately owned and decorated in accordance with the owner’s taste and requirements. Therefore, Feriepartner bear no responsibility for the renter’s individual expectations. Unless otherwise specified, all holiday homes are equipped with toilet, hot and cold water, hand shower/shower cabin, stove, coffee maker, vacuum cleaner and radiators. The beds have duvets (in some cases feather duvets), pillows and possibly a mattress topper. There are cutlery and kitchen utensils for the number of persons allowed in the house. Please phone, if you have any questions about décor etc. For your holiday, you must bring the following yourself: bedding, towels, tea towels, dishcloths, tablecloth and toiletries.

There are not always cleaning agents in the house. Therefore, the renter is requested to bring cleaning agents.

Deposit / consumption
A deposit is required with each rental agreement and is paid with the 2nd instalment. After departure the holiday home is checked. Utilities expenses will be offset against the deposit. The amount is refunded within 14 days after departure, into the account you have stipulated.

Distances
All distances have been measured on the internet using Google Earth. We have calculated distances to the best of our ability.

Electric car charging
In the house description on our website under Facilities, it appears whether charging an electric car (also applies to hybrids) at the rented holiday home is allowed or not. If charging of an electric car is permitted, it is stated under Facilities which type of charge is made available and thus permitted.

If the renter acts in breach of the house description by charging his electric car where it is not permitted, the renter is directly liable to Feriepartner and the owner of the holiday home, for the damage and loss that the improper charging may cause.

Electricity
220 Volts in all holiday homes.

Energy consumption
Feriepartner recommend that you keep an eye on your energy consumption during your stay.

Final cleaning
Cleaning included means that you do not have to spend the last hours of your holiday on cleaning. The house however, has to be tidy, and the dishwasher, fridge and waste bin should be emptied.

Firewood
Firewood is not included in the rental price, but you can buy firewood in supermarkets etc. If there is any firewood at the holiday home, this is the owner’s private property, and may only be used/purchased, if permission has been granted. In this case, the payment is made directly to the owner and left in the house on departure. It is forbidden to gather firewood in the forest or on the beach, as it may contain salt, which can damage the stove. If there are high winds or storms, it may be that the wood burning stove/fireplace cannot be used, because the wind pressures the smoke back down the chimney.

Fishing licence
You can buy a fishing licence for inshore fishing on www.fisketegn.dk

Garbage
Next to the holiday home there is either a rubbish bin or a rubbish bag. But these are not normally emptied every week. Therefore, you cannot necessarily expect an empty bin/bag upon arrival. We recommend that you separate empty bottles, cans, cardboard and paper, and deliver these to a garbage collection point in the appropriate area.

Garden furniture
All holiday homes have garden furniture for your use, i.e. table and chairs.  Parasols, sun loungers and cushions are excluded from this category, and so you cannot expect them to be available in the house.

Guests
We would like to point out that you must never accommodate more people in the holiday home than the number specified in the house’s description. Nor is it allowed to pitch tents, or park caravans or camping vans on the holiday home’s plot.

Health insurance
You are recommended to bring your health insurance details when you go on holiday.

Hot tub
Hygiene in a hot tub is very important. Feriepartner make sure that between all rental periods the hot tub is thoroughly cleaned to combat bacteria. If you use the hot tub, you must put one chlorine tablet per person in the water. All houses with hot tubs supply chlorine tablets. Only switch on the hot tub, when the water is 10 - 15 cm above the nozzles.

Information folder
In the holiday home you will find a house folder containing a variety of information. If you have any questions about the holiday home, you will find the answers in this folder. 

Land
Feriepartner descriptions frequently include the expression “natural land.” This refers to heather moors, tall grass, uneven ground, wild heath etc. This “natural land” has been left to nature, so you cannot count on being able to use the entire area. Nor can you expect the grass to be cut, so that, for example, children can play ball. It is not allowed to park a caravan or pitch a tent on the land. Please also read the point: “Guests”. 

Linen
A linen package includes: Bed linen, small and large towel and tea towel. You can order linen packages in the office.
Key box houses: Linen is delivered in the holiday home. When the booking is less than 3 days prior to arrival, linen must be collected at the agency's office.
House without key box: Linen is picked up and delivered at the agency’s office.

Lost property
Feriepartner keep lost property, for up to 3 months after the end of a stay. Any articles will be posted at the renter’s own expense. Postage + 15 EUR in fee.

Military exercises
In certain areas of Denmark military exercises occasionally take place. As far as possible, such activities take place outside holiday periods. You can obtain further information from Feriepartner. Sometimes the exercises are planned at the last minute, so it is impossible to provide accurate information.

Payment
The 1st instalment is a prepayment of 25% of the overall rental price. The balance and the deposit must be paid no later than 70 days before the start of the rental period. If booking less than 70 days before the start of the rental period, the full rent must be paid immediately. Together with the rental agreement all guests receive bank details, including IBAN number and SWIFT code for transferring the stated amount. All guests can pay by credit card on the Feriepartner website.

Pets
Pets are welcome in many Feriepartner holiday homes, but make sure you first read the description of the house before you book one. In holiday homes where pets are allowed, the pet may only move around on the grounds of the cottage. Pets do not have to be on a leash on the cottage grounds. All other places, including on public roads, the pet must be on a leash unless otherwise provided by public regulations. If you bring pets, it is not allowed under any circumstances to leave the pet alone in the holiday home, just as pets may never stay in the house's furniture, beds, etc. In addition, we ask you to make sure to clean up after you pet in and around the house, including removing animal hair inside and feces outside so that there are no unpleasant surprises for the next guests arriving to the holiday home.

If it can be established that in violation of the house description for the individual house, pets have been brought in a holiday home, or if it can be established that more than the permitted number of pets has been brought, the renter is obliged to pay DKK 5,000 to Feriepartner for non-compliance with the house description, as well as the general rental conditions. The renter is also obliged to pay the amount if it can be ascertained that, pets have stayed in furniture, pool rooms, etc.

Renting in the winter months
In the period from 1 October to 31 March, the holiday home is heated to a temperature of approx. 15°C for your arrival.

Smoking
If it is found that there is smoking inside a non-smoking house, the renter is obliged to pay DKK 5,000 to Feriepartner, for non-compliance with the house description. Whether smoking is allowed in the cottage is stated in the house description for the individual cottage.

Swimming guidelines
In some areas on the Danish coastline it can be dangerous to go swimming. So follow these swimming guidelines:
1. Learn to swim and dive correctly
2. Never swim alone
3. Swim only where permitted
4. Only go out to navel-level
5. Dive only where the water is deep enough
6. Swim along the coast
7. Never swim with alcohol or narcotics in your bloodstream
8. Get out of the water, when you start to feel cold
You can get more information about swimming from your local Feriepartner agency.

TV, Satellite TV
Many holiday homes have TV and satellite connection. The satellite box has been programmed according to the individual owner’s wishes, so you cannot assume that you will be able to receive all Danish programmes. Poor signal or total reception failure may occur (weather conditions). If any problems occur with the TV/satellite reception etc., there is no guarantee that it can be repaired at the weekend or in the evening. In the event of misuse or changes of settings by the renter, Feriepartner reserve the right to charge the renter for repair/new setting. Please make sure you read the instruction manual/info folder or call Feriepartner if you are in doubt about how to operate it.

Utilities expenses
Power and any oil heating meters are read on arrival and departure.
If you have not made a note of the figures, please contact Feriepartner.

Vermin/insects
Feriepartner draw particular attention to the fact that Danish holiday homes are located in natural areas. Naturally, these natural areas are home to ants, flies and spiders. There is nothing we can do about this. In the event of extreme insect infestation in the holiday home, please contact Feriepartner. We will do our best to help you.

Washing machines, tumble dryers, dishwashers
In many holiday homes there are washing machines, tumble dryers and/or dishwashers. If and operating problems occur, there is no guarantee that repairs can be carried out at the weekend or in the evening. In the event of misuse by the renter, Feriepartner reserve the right to charge the renter for any repair. Please make sure you read the instruction manual or call Feriepartner if you are in doubt about how to operate it.

Wind and weather
By wet weather the wood patio of the house may get slippery, so take care when treading on it. Feriepartner disclaims all liability for any injuries resulting from a fall on the patio.

Young people in groups of 3 or more
Unfortunately, Feriepartner have frequently encountered problems when renting to young people (e.g. damage to equipment or lack of clean-up). Therefore, it has been necessary to set an age limit of 25 for groups of more than 2 people. Of course, this does not apply to young people, who are on holiday with their parents, or to two young people, who rent a house together. There may be inspection visits!

X & Z
If you need any more information, Feriepartner are always happy to help.